1 Booking arrangements
All pitches and housing units can be booked through online booking or by contacting the booking office.
Reservations received within 20 days prior to the date of arrival and reservations placed online do not include advance assignment of pitch or unit number.
2 Amount of your stay
You can verify the amount of your stay by doing an availability search through the online booking system on the website or by emailing the booking office.
The amount required as a deposit is specified in the reservation offer and varies depending on the total amount of your stay. The deposit is deducted in full from the final invoice. For special rate conditions, advance payment of all or part of the total amount of the stay may be required. Except for reservations made online on the facility’s website, a €20.00 reservation fee is required and will be charged when the balance of the stay is paid.
4 Advance payment
The deadline for advance payment is detailed in the reservation offer where payment instructions are stated. For online reservations credit card payment at the same time of booking is required. The reservation is automatically cancelled if the advance payment is not received within the given deadline.
5 Booking confirmation
The booking shall be considered final only upon receipt of the booking confirmation.
Variations to the booked periods are permitted, subject to availability, up to 30 days before the date of arrival. In case of changes to the period of stay, a rate different from the one confirmed at the time of booking may be applied. In case of changes, the Management reserves the right to assign a different pitch or unit number than the one originally booked. Late arrival is allowed by 1 p.m. on the day following the scheduled day. Beyond this deadline, the reservation is cancelled.
Booking cancellation terms are as follows:
- refund of the entire deposit, except a penalty of 50.00 €, for cancellations made in writing at least 30 days before the date of arrival;
- no refund for cancellations after the 30th day before the arrival date or in case of no-show. No exception is made for reservations confirmed and placed within 30 days prior to arrival.
Cancellation terms other than those listed above may apply if there are special rate or payment conditions.
Guests should complete the online check-in at least 24 hours prior to arrival at the facility by accessing their reserved area. The online check-in option is available from the moment a reservation is confirmed.
Upon arrival at the facility, guests shall proceed to the front desk with:
- a valid ID for each member of the group;
- booking confirmation;
- plate number of the car entering the facility.
At the time of registration, each guest will be given a wristband that allows access to the facility. The wristband shall be worn for the entire duration of the stay.
Guests can access the pitches and housing units from 4 p.m. (h. 16:00) on the day of arrival.
Upon first access to the accommodation unit and during their stay, guests are required to promptly report any breakdowns, breakages, malfunctions or shortages to the front desk to ensure prompt assistance.
9 Balance payment of the stay
Balance of the stay can be made on the day of departure or the day before departure exclusively at the cash office during its opening hours. Down payments on the amount of the stay can be made at the cash office during the opening hours throughout your stay. Payments can be made by Visa or Mastercard credit card, ATM card or cash for the maximum amount allowed by Italian law. Guests who decide to postpone their arrival or anticipate their departure will be charged for the entire period booked, even if not enjoyed, including all the persons booked in that reservation. Guests who leave the pitch unoccupied during their stay will in any case be charged the price for the uninhabited pitch. When paying the balance, guests shall also pay the tourist tax due.
On the day of departure, guests shall leave the pitch by 11:00 a.m. or the accommodation unit by 10:00 a.m., then proceed to Reception to hand in the camping passes, wristbands and the keys of the accommodation unit when staying at the village. Afterwards guests shall leave the facility, including with their car.
11 Terms validity
These terms apply to the 2023 season. Any former terms are no longer valid.